Privacy Policy

Last Updated: 11.04.2025

CoffeePress ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website coffeepress.com.au (the "Site").

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Information You Provide Directly:
- Contact Information: Name, email address, phone number, postal address.
- Account Information: Username, password (if you create an account).
- Order Information: Details of products or services you purchase, shipping information, billing information.
- Communication Information: Records of your correspondence with us (e.g., emails, contact forms).
- User-Generated Content: Comments, reviews, or other content you submit to the Site.
- Marketing Preferences: Your preferences for receiving marketing communications.
- Job Applications: Information submitted when applying for a job with us.
Information Collected Automatically:
- Log Data: Your IP address, browser type, operating system, referring website, pages visited, and the dates and times of your visits.
- Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activity and preferences. You can manage your cookie preferences through your browser settings.
- Device Information: Information about the device you use to access our Site, including device model and unique identifiers.

2. How We Use Your Information

We may use your personal information for the following purposes:

To provide and improve our Site and services.
To process and fulfill your orders.
To manage your account.
To communicate with you, including responding to your inquiries and providing customer support.
To personalise your experience on our Site.
To send you marketing communications (where you have consented or as otherwise permitted by law).
To conduct research and analysis to improve our products and services.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations.
For recruitment purposes (if you apply for a job).

3. Disclosure of Your Information

We may disclose your personal information to the following third parties:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, shipping, website hosting, email marketing, and analytics. These providers are contractually obligated to protect your information.
Business Partners: With your consent, we may share your information with business partners for specific purposes.
Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies if required by law or to protect our rights and safety or the rights and safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Other Third Parties: With your consent or as otherwise permitted by law.

4. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

Using secure server technology.
Implementing encryption for sensitive data.
Restricting access to personal information to authorised personnel.
Regularly reviewing our security practices.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information under the Australian Privacy Principles, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of any inaccurate or incomplete personal information we hold about you.
Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
Complaints: If you have a complaint about our handling of your personal information, please contact us using the details provided below. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, personalise content, and analyse website traffic. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

8. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia where our service providers are located. We will take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable Australian law.

10. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CoffeePress via support@coffeepress.com.au